Mykhailiuk TetianaGliwice, PolandVerified Buyer2 of 5After 6 months of use there was a broken fork, the child 10 years.
DamageReply from SkateProWe are sorry that the fork was damaged, please note that any case of damage you can confidently complain to us and we will carefully look into the matter and find appropriate compensation. /SkatePro TeamDavid SojkaLomnice nad Lužnicí, Czech RepublicVerified Buyer5 of 5Scooter yum yum yum, nice to ride and jump 10/10.Diego C.Torremolinos, SpainVerified Buyer3 of 5From 1 star to 3 because you always have to give it another chance. I bought the scooter i-Glide Pro on Nov 21, the attention during the purchase and delivery was good, fast shipping, the scooter is just like the pictures. Unfortunately I received it defective, and I had a terrible after-sales experience, with a final result even bordering on the superb, it is seen that by an employee who is not suitable for this type of task, which made me very upset to see that I was wrong to trust; after several days I received a phone call from another person who knew how to have good treatment, respond and take care of the mistake made before. That the value of the repair does not matter to me, but that they know how to recognize that something was not right and try to repair it by treating the customer properly, tells me that in the brand there are people who do want to show that it is worth trusting them. thank you.... Why not 5? a proper treatment from the beginning is essential.Reply from SkateProGood morning Diego,
First of all we want to apologize for the inconvenience caused.
As you say your order was subject to a claim. In the videos and photographs that you provided us could not appreciate the damage you mention.
We always try to be honest and transparent. Unfortunately after rejecting your claim, you sent us an email that due to a human error we did not read or answer. So, thank you very much for leaving your complaint so we can continue working on your case.
Our response to your case was that we believed that the bearing needed a little more use to reach the optimal use, this happens many times, that the bearing needs a longer use so that the grease/oil inside lubricates all the parts of the bearing and so it can work better.
In case after one use the problem still remains we can talk about it again 😊.
We have proceeded to call you to apologize for the inconvenience caused and also to be able to tell you that since the problem seems to persist we are going to send you a new set of bearings.
We hope to be able to get back to you and resolve this situation as soon as possible.
Again we ask you to accept our apologies.
Best regards, Renate S.Alkmaar, NetherlandsVerified Buyer5 of 5Super scooter. Bought for my daughter's birthday. Rides well and is very solid. In addition, it also looks super.CARMEN Martin SanchezPeñaranda De Bracamonte, SpainVerified Buyer5 of 5It was a gift for my 13 year old son's birthday and he loved it.Kika GroeneveldMoordrecht, NetherlandsVerified Buyer5 of 5Feels like a solid scooter. Nice colors too. More purple in my opinion, but a nice shade of purple!Emanuel F.Bulle, SwitzerlandVerified Buyer5 of 5Very pretty ...Chavet L.ORLEANS, FranceVerified Buyer5 of 5Very nice scooter, good quality, my son is delighted.Massimo Di PardoSan Giovanni In Marignano, ItalyVerified Buyer5 of 5Excellent perfectVěra K.Slavonice, Czech RepublicVerified Buyer5 of 5Satisfaction. For a good price super scooter. Very nice.
